Reliance’s network and best-in-class telecom infrastructure can connect agents across multiple locations and supplements the platform with enhanced and differentiated capabilities like multi-site routing, load balancing and Intelligent Network (IN) capabilities. Our toll-free services integrate seamlessly with the solution to collect calls from various locations. Reliance Hosted Contact Center provides integration with your existing CRM tool, IVR Voice and transaction portals.
Whether you are setting up a new contact center for your Enterprise or adding more capacity to your existing contact center either for the long term or short term (to respond to new campaigns, new project launch, for instance), Reliance Hosted Contact Center offers a complete solution for inbound as well as outbound calls.
- Enterprise-grade Cloud-based solution on the Reliance Intelligent Telephony platform, capable of supporting multi-location contact center operations
- Open standards based scalable technology platform with the same level of security as an on-premise solution
- Inbound Solution includes features like multi-site, skill-based, business rule-based, time-based, service level-based and data driven routing
- Outbound Solution includes Predictive, Progressive & Preview Dialling
- Application failure management, load distribution management and disaster recovery management to ensure no loss of functionality at any point
- Integrates seamlessly with Reliance’s toll-free services
- Integrates seamlessly with various third party CRMs and Databases
- Reporting: Real-time for tracking performance and congestions, historical reporting for analytics and planning
- Cost-effective, flexible Opex-based solution that gives you the best available technology
- Freedom from technology obsolescence
- Integrates seamlessly with on-site infrastructure (e.g., CRM)
- Flexibility to scale from a few seats to thousands of seats
- Makes it easy to scale up quickly/temporarily (new campaigns, new projects, contingencies, etc.)
- Integrated multiple-site solution: No need for contracts with multiple vendors (server, operating software, call center software, PRI Card , toll-free services, service provider)